Refund policy

Return, Refund & Exchange Policy

Last Updated: August 18, 2026

At LOVIQ, we carefully check and pack every order before dispatch to ensure that your products reach you safely and correctly.

No Return, Refund or Exchange

LOVIQ follows a No Return, No Refund and No Exchange Policy.

Once an order has been placed and processed, it cannot normally be returned, refunded, or exchanged due to reasons such as:

- Change of mind

- Wrong size or colour selected by the customer

- Customer no longer wanting the product

- Personal preference

- Incorrect customization details provided by the customer

- Any other reason unrelated to a product or delivery issue

Customized Products

Customized and personalized products are specially prepared according to the details provided by the customer.

Therefore, customized products are strictly non-returnable, non-refundable and non-exchangeable once the order has been processed.

Customers are requested to carefully verify all customization details before placing an order.

Damaged or Incorrect Orders

Although LOVIQ does not offer regular returns, refunds, or exchanges, if you receive a product that is damaged, defective, or incorrectly delivered, please contact us as soon as possible with:

- Your Order ID

- Clear photographs/videos of the received product

- Clear photographs/videos of the packaging

Our team will review the issue and, where appropriate, provide a suitable resolution.

Order Cancellation

Once an order has been processed or dispatched, cancellation may not be possible.

For cancellation requests, please contact LOVIQ as soon as possible after placing the order.

Important

By placing an order on the LOVIQ website, you acknowledge and agree to this No Return, No Refund and No Exchange Policy.

We strongly recommend checking all product information, customization details, and order information carefully before completing your purchase.

Contact Us

For questions regarding your order or this policy, please contact LOVIQ through the contact details available on our website.

LOVIQ — Thoughtful Gifts. Made Special.