Terms of service

Terms of Service

Last Updated: August 18, 2026

Welcome to LOVIQ. By accessing or using our website and placing an order with us, you agree to be bound by these Terms of Service.

1. General Terms

LOVIQ operates an online store offering gifting products, accessories, personalized items, gift hampers, and related products.

By using our website, you confirm that the information you provide is accurate and that you will use our website only for lawful purposes.

2. Products & Product Information

We make reasonable efforts to display our products, images, descriptions, colours, sizes, and other information as accurately as possible.

However, actual colours and appearance may vary slightly depending on your device, screen settings, lighting, photography, or manufacturing variations.

LOVIQ reserves the right to modify product information, pricing, availability, or specifications at any time without prior notice.

3. Orders

When you place an order, you agree to provide accurate and complete information, including your name, phone number, email address, shipping address, and any customization details.

LOVIQ reserves the right to cancel or refuse an order in situations including, but not limited to:

- Incorrect or incomplete customer information

- Suspected fraudulent activity

- Product unavailability

- Pricing or listing errors

- Other circumstances that may prevent us from fulfilling the order

If an order is cancelled by LOVIQ after payment has been received, any applicable refund will be handled according to the circumstances of the cancellation and applicable payment-provider processes.

4. Pricing & Payments

All product prices displayed on the website are subject to change without prior notice.

Applicable shipping charges, taxes, or other charges may be displayed during checkout where applicable.

Payments may be processed through third-party payment providers. LOVIQ does not directly store complete card credentials.

5. Customization

For personalized or customized products, customers are responsible for providing correct information, spelling, names, dates, photographs, and other customization details.

LOVIQ is not responsible for errors resulting from incorrect information submitted by the customer.

Once customization or production has started, changes may not be possible.

6. Shipping & Delivery

We aim to dispatch orders within the estimated processing time shown on the website.

Delivery times may vary depending on location, courier availability, weather, holidays, logistical conditions, or other circumstances beyond our reasonable control.

LOVIQ cannot guarantee an exact delivery date unless specifically stated.

Customers are responsible for providing a correct and complete shipping address and contact information.

7. No Return, Refund or Exchange

LOVIQ follows a No Return, No Refund and No Exchange Policy.

Orders generally cannot be returned, refunded, or exchanged due to change of mind, personal preference, incorrect customization details, or other reasons unrelated to a product or delivery issue.

For damaged, defective, or incorrectly delivered products, customers should contact LOVIQ as soon as possible with appropriate photographs/videos and order details. Such cases may be reviewed individually.

8. Intellectual Property

All content available on the LOVIQ website, including logos, brand names, photographs, graphics, product descriptions, designs, text, and other materials, is owned by or licensed to LOVIQ unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our content without prior written permission.

9. Prohibited Use

You agree not to use our website:

- For any unlawful purpose

- To commit fraud or abuse

- To interfere with website security or functionality

- To attempt unauthorized access to our systems

- To copy or misuse our content

- To submit false or misleading information

10. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics tools, advertising platforms, and other technology services.

Your use of such services may also be subject to the terms and policies of those third parties.

11. Limitation of Liability

To the maximum extent permitted by applicable law, LOVIQ shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

12. Changes to These Terms

LOVIQ reserves the right to modify these Terms of Service at any time.

Updated terms will be posted on this page with a revised Last Updated date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the matter.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact LOVIQ through the contact details provided on our website.

LOVIQ — Thoughtful Gifts. Made Special.