Shipping policy

Shipping Policy

Last Updated: August 18, 2026

At LOVIQ, we carefully pack and dispatch every order to ensure a smooth delivery experience.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

For personalized or customized products, additional processing time may be required depending on the product and customization requirements.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.

Delivery times may vary due to:

- Delivery location

- Courier availability

- Weather conditions

- Public holidays

- Festivals or peak shopping periods

- Unexpected logistical delays

- Other circumstances beyond our control

The estimated delivery date is not a guaranteed delivery date.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Shipping charges may vary depending on the delivery location, order value, product, or ongoing promotional offers.

4. Order Tracking

Once your order has been dispatched, tracking information may be provided through the contact details associated with your order.

You can use the tracking information to monitor your shipment through the respective courier service.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information, including:

- Full name

- Complete address

- PIN code

- Phone number

LOVIQ is not responsible for delivery delays, failed deliveries, or additional charges caused by incorrect or incomplete information provided by the customer.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts.

If the customer is unavailable or refuses to accept the package, the order may be returned to the sender.

Any additional shipping or re-delivery arrangements may be subject to applicable charges.

7. Damaged or Incorrect Products

Although LOVIQ follows a No Return, No Refund and No Exchange Policy, if you receive a product that is damaged, defective, or incorrectly delivered, please contact us as soon as possible.

Please provide your Order ID along with clear photographs/videos of the product and packaging so that our team can review the issue.

8. Delayed or Lost Shipments

Once an order has been handed over to the courier partner, delivery is also dependent on the courier's network and operations.

If your shipment appears significantly delayed or lost, please contact LOVIQ so that we can assist with the available tracking and courier information.

9. International Shipping

Currently, LOVIQ may offer shipping only to selected locations within India unless international shipping is specifically mentioned on the website.

10. Policy Updates

LOVIQ reserves the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page with an updated Last Updated date.

11. Contact Us

For questions regarding shipping, delivery, or order tracking, please contact LOVIQ through the contact details provided on our website.

LOVIQ — Thoughtful Gifts. Made Special.